FAQS

How will I be notified when my order is shipped?

1. We will send an email with tracking information when your order has shipped, generally by the end of the next business day after your order was placed. Please note that we do not ship on weekends.
2. If you have not received the email with tracking information, please check your "spam" or "junk" folder for the email address provided when the order was created.
3. Order Status and Tracking Information are also available in your Order History. To access Order History, login to your Bonapeda.com account, then click on your "Account" page and then "View your order history". Orders in "processing" status have not yet shipped. When "shipped" the status will be updated and tracking information will be shown.
4. Zipper Compression Hosiery are shipped by a 3rd party warehouse and may take an extra day for us to update order status and tracking information.​​
5. If you completed your order using "Guest Check Out" without creating a Bonapeda account, you will not be able to login to see order history or tracking information.
6. Please contact us if you are concerned about the status of your order.

How long will it take for my order to be shipped?

1. Orders placed before 12:00 PM Eastern Time, Monday - Friday, will generally ship the same day.  Orders placed later than 12:00 PM will generally ship the next business day.
2. Note that it may take longer to ship your order depending on the order size, the total volume of orders being processed, and other factors. Orders are shipped Monday - Friday, we do not ship on weekends.

What if the item I ordered is out of stock?

1. If an item is out of stock, we will contact you with an estimated fulfillment date, and will ask you whether you want to keep the order in place, or cancel it.

How long do Saluber Orthotic Insoles last?

1. In our experience, Saluber insoles will last 1 - 2 years with moderate daily wear.
2. Factors that affect usable life include user's activity level, whether the insoles are frequently moved between shoes, user's weight, etc.

How to avoid damaging your Saluber Orthotic Insoles when transferring between shoes.

1. Repeated bending of the Saluber insoles during removal and replacement in shoes can cause cracks and separation between the foam and the plastic shell.
2. When transferring between shoes, take care to not bend the insole more than is necessary. In particular, to prevent the "last" or fore-foot portion of the insole from folding backwards during insertion, place your hand over the "last" when inserting into shoes.
3. Having Saluber insoles that remain permanently in individual pairs of shoes will minimize damage to insoles associated with repeatedly bending the insoles during removal and insertion.

How to clean and disinfect Saluber Insoles.

1. Remove insole from the shoe and lay flat in a glass or plastic container. Be careful to avoid bending the insole as noted above.
2. Make a total of 2 or 3 cups of cleaning solution by adding chlorine bleach to warm water in a ratio of 1 tablespoon chlorine bleach per cup of water (about 5% chlorine bleach).
3. Completely cover and soak the insole in the cleaning solution for 5 minutes. (Do not soak the insole longer than 10 minutes as damage may occur!)
4. The Alcantara fabric top cover can be lightly scrubbed with a soft tooth brush during the soaking process to remove stains. The underside of the insole can be cleaned with a cloth.
5. Upon completion of the 5 minute soaking period, remove the insole from the cleaning solution and thoroughly rinse all surfaces in a gentle stream of warm tap water for 60 seconds.
6. On a flat surface, place the wet insole between dry towels and blot the top and bottom surfaces to remove excess water. Then air dry, typically 1 - 2 hours. A blow dryer can be used with LOW heat to speed drying, but heat is not recommended.
7. The product is ready for use when dry to the touch.
8. Saluber insoles should never be placed in a washing machine or dryer!

​

Extending The Product Life Even Further - Repairing Cracked Foam

1. After many months or years of usage, you may begin to see cracking in the foam on the bottom of Saluber insoles, particularly along the edge of shell (the seam).
2. If the cracking is not deep and there is no complete separation between the shell and the foam, the issue is cosmetic and is not affecting the function of the insole.
3. If there is clear separation between the shell and the foam, it’s probably time to replace the insoles as the foam is losing it's capacity to cushion the foot.
4. However, you may be able to get additional months of usage by repairing the seam as follows: Press the foam against the edge of the shell to close the gap, and then cover the seam with 2 inch wide clear “shipping” tape. It’s not permanent, but it will hold for a while.

​

Why should consumers purchase Saluber products from Foot Care Providers and Retailers with physical locations?

1. Saluber products are available in variety of thicknesses, widths, and configurations. We work with local foot care providers and retailers to ensure that patients and consumers are fit with the most appropriate Saluber product.
2. Saluber products are made from the finest materials available, including Alcantara® and Poron®. When people touch and wear Saluber products, they understand the superior tactile properties that these materials provide. These differences are best experienced in-person.
3. We believe that by having relationships with a network of local foot care providers and retailers, we can best ensure that patients and consumers receive properly fitting products in a timely manner. 

How can I become a Saluber Reseller?

1. Click on "Register" and fill out requested information to apply for an account
2. Then contact us to let us know you want a wholesale account
   • Using our "CONTACT" page
   • Email us at customercare@bonapeda.com
   • By phone (973-415-9090)

I am a consumer or patient, how can I buy Saluber products?

1. Use the "STORE LOCATOR" page on the website.
2. If there is not a suitable reseller near you, you can purchase on this website at retail prices.
3. You can also send us a note using the "CONTACT" page and we will work with you.

Is PORON® a type of "memory foam"?

1. Not really.  The PORON® used in Saluber orthotics is formulated to resist compression similarly to a spring, to cushion feet from impact and shock.  Poron achieves this spring-like property by limiting the rate and amount of air that is compressed out of the foam, even when subjected to extreme pressures, which is why Poron is a highly effective shock absorbing material.  Most "memory foams" allow air to move in and out with minimal resistance, so that the foam compresses easily to conform to the shape of the foot, and then rebounds after pressure is removed.  Because most memory foams compress with little resistance, they have little capacity for shock absorbance.
2. Memory foams are often useful for preventing the foot from sliding within the shoe, because memory foams "mold" around the shape of the foot.  But memory foams are typically not effective at providing shock absorbance or protection from impact underneath the foot.
3. The PORON® foot-beds in Saluber orthotics feel like walking on a "pillow”, providing durable protection from impact and shock and providing relief from foot pain associated with long hours of standing on hard floors, walking and running, as well as from such conditions as metatarsalgia and arthritis. Long renowned for resilience and “spring-back”, Poron absorbs shock, reduces heel and metatarsal impact and vibration, and helps maintain correct posture.

Is Alcantara® a type of leather, and why is it a good material for shoe innersoles?

1. Alcantara® is not leather. It is a man-made material that provides a lush and elegant non-slip feel with unparalleled durability and practicality. It is breathable and absorbs perspiration without becoming slippery, is bacteria resistant, non-allergenic and easily cleanable, it is also temperature neutral. These same properties have made Alcantara® a leading material used to upholster many of the worlds finest automobiles, yachts, aircraft, and furniture.
2. By combining Alcantara® top covers with with Poron® cushioning, Saluber creates luxurious and comfortable insoles that are also highly durable, that minimize slipping inside the shoe, and that provide best in class shock absorption and protection from impact.